Frequently asked questions

By M-Pesa, card or bank, on Pesapal's secure payment page. You pay in full when you order. We do not offer pay on delivery, credit or instalments.

Yes. Every price on the site is in Kenyan shillings and includes VAT. Your order shows how much VAT the total contains.

No. You can buy as a guest. An account keeps your orders in one place and saves your delivery address for next time.

We deliver across Kenya. The charge and the usual delivery time for each area are on our delivery page, and checkout shows the charge before you pay.

To check that your delivery address is right before we send your order. We email you a link to confirm it, and we phone you as well. We pack your order once you have confirmed.

Yes, from the confirmation link, until you confirm your order. If the new area costs more to deliver to, we show you the difference first, and you pay it by M-Pesa before dispatch or on handover.

Yes, and it is free. Choose collection at checkout and pay online. We email you when it is ready, and you bring your order number.

Your order stays open for a short while, so you can try again from your order page without starting over. Do not pay twice. If money has left your account and the order still says it is waiting for payment, call us with your order number and the M-Pesa message.

Each product page shows its condition and warranty. The labels are explained on our warranty and returns page.

Yes, until it has been sent or collected. Contact us as soon as you can with your order number.

Yes. If you are buying for a business, enter your KRA PIN at checkout, or save it in your account, and we record it on your order.

Your order page shows how far along it is. When we send it, we record the courier and tracking reference there. We do not send automatic tracking updates, so call us if you need to know more.